Onnie Contact Lens Return & Exchange Policy
At Onnie, your happiness is our top priority! If you need to return or exchange your contact lenses, here’s the scoop:
Return & Exchange Policy:
– 7-Day Exchange Party: You’ve got 7 days from when you collect your goodies to exchange unopened and unused lenses—like a mini shopping spree!
– Defective Lenses Only: We’ll swap out defective lenses or if your prescription changes (verified by our in-house optometrist)—we’re like your vision superheroes!
– Store Credit for Returns: If you change your mind about an item, we’ll give you store credit—think of it as a shopping gift card for future fun!
– How to Get Started: Just holler at our customer service team at [onnielens@gmail.com] or WhatsApp us with your order number, a pic, and your reasons. Easy peasy!
Non-Returnable Items:
– Hygiene First: We can’t accept returns on opened or used lenses—safety first, folks!
– Special Cases: Items bought with store credits, online vouchers, contact lens cases, and all sale or promo items are non-returnable.
– No Eye Exam? No Problem! If you skip the optometrist’s exam, you’ll still get store credit— we reserve the right to switch your order to Self-Collection for a surprise!
Got questions or need help? Our customer service team is just a message away. Thanks for choosing Onnie—let’s keep those eyes happy!